Cancellation Policy
At SOKA, we aim to provide a seamless and convenient shopping experience for our customers. We understand that occasionally, circumstances may arise that require you to cancel an order. Please read our order cancellation policy carefully to understand the process and any associated terms and conditions.
What is our cancellation policy?
Our cancellation policy sets out the terms and conditions for canceling reservations, ensuring equitable treatment for both you, our valued guest, and us, your service provider.
How do I initiate the Cancellation?
You won't incur any charges under the following circumstances (applicable to non-customized orders):
- If you cancel within 72 hours of placing your order.
- If your order hasn't been dispatched from our warehouse.
Please promptly contact our customer service team. You can reach us via phone, email, or through our website's messaging system. Simply provide your order number and the reason for cancellation, and we'll assist you through the next steps.
Why am I asked to pay cancellation fee?
For orders have already been dispatched:
- The cancellation of the order is being insisted upon due to personal reasons.
- The subjective cancellation of the order arises due to disputes at the destination caused by the absence of purchased white-glove service.
You will be responsible for the corresponding logistics costs incurred for the outbound shipment, as well as the merchandise's return-to-warehouse fee of 10% of the original order value (pre-discount).
How long will be the cancellation confirmed?
In 24-48 hours, you'll get an email confirming your order cancellation, including any fees, if applicable.
How long does it take to receive a refund?
The fees, if applicable, will be deducted from your refund, which should arrive in 1-5 business days to your original payment method. If you have questions, please contact our customer service team.
