PRIVACY POLICY
SOKAHOME (“we,” “us,” or “our”) know that our visitors care about how your personal information is used and shared. We take your privacy very seriously and are committed to protecting the privacy of our visitors. Our privacy policy explains how information is collected, used and disclosed by SOKAHOME with respect to your access and use of SOKAHOME’s services, whether through our website (“Site” located at sokahome.com), our applications for mobile devices, or any other services we offer from time to time including other linked pages (collectively, the “Network”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy.11
THE SITE COLLECTS YOUR INFORMATION
We collect Personal Information when you choose to provide it to us including when you:
- register to use the Site;
- purchase a SOKAHOME Product on the Site;
- use the Site;
- and communicate with us.
We also collect Personal Information by using cookies, pixels, server logs, and other similar technology as you use the Site. Please note that we may use third party service providers to help operate the Site and these third party service providers may collect Personal Information from our Site as well.
Register an Account. The Site gives you the option of creating a user account (an “Account”). If you decide to create an Account, you will provide us with certain Personal Information, such as user name, password, name or alias, email address. You are not required to register to use the Site.
Purchase a SOKAHOME Product. When you purchase a SOKAHOME product using the Site, you are given the option of logging into an Account or checking out as a guest. In either case, when you purchase a SOKAHOME product, you will provide us with Personal Information, such as your name, email address, telephone number, billing address and shipping address. We also collect your purchase history.
Make a Payment. When you make a payment through the Site, you may need to provide Personal Information to our third party payment processors. Such Personal Information may include sensitive Personal Information, such as your credit card number.
Submit Information to the Site. We collect information you submit to the Site. For example, when you post a review of a SOKAHOME product on the Site or refer a friend to SOKAHOME using the Site, the Site will collect the information in your submission to the Site, including any Personal Information. If you choose to submit content to any public area of the Site, such content will be considered “public” and will not be subject to the privacy protections set forth herein.
When you provide us with your email address or phone number, we make certain inferences about you that may be considered protected class information. We may make inferences about age, sex, income level, geo-location, familiy status, and political affiliation by leveraging data analytics service providers that provide us with the inferences. The inferences are not based on actual personal information and may be inaccurate.
Additionally, we may collect on-site behavioral data such as purchasing tendencies, browsing behavior and considered purchases.
Communicate with Us. We may also collect Personal Information from you when you communicate with us. For example, you may send us Personal Information by writing an email to us, subscribing to the SOKAHOME newsletter, or making a reservation for an event hosted by SOKAHOME. If you contact us, we may keep a record of that correspondence.
Take a Survey. From time to time, we may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide certain information which may include Personal Information. For example, you may be asked to provide contact information as well as information about your height, weight, gender or date of birth.
Information You Provide About a Third Party. If you choose to use any SOKAHOME referral service to tell a friend about SOKAHOME, we may collect your friend's Personal Information, such as name and email address. We will automatically send your friend a one-time email inviting him or her to purchase a SOKAHOME product. We store your friend’s information in order to send this one-time email and to track the success of our referral program.
Passive Collection. The Site collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We use this data to analyze trends in the aggregate and administer the site. Non-personal information that we passively collect may be combined with other information about you, including Personal Information.
Tracking Technologies. SOKAHOME and its partners use cookies, pixels, server logs, and other similar technology to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Non-personal information that we collect using these technologies may be combined with other information about you, including Personal Information.
Information Provided by Third Parties. SOKAHOME may collect information about you from third parties or supplement the information we collect from you with additional records received from third parties. Information is collected from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you.
SOKAHOME MAY DISCLOSE YOUR INFORMATION
- 1. We may share your information:
- 2. to comply with legal obligations;
- 3. to protect and defend our rights and property;
- 4. and with your permission.
Your information may be shared with third parties for our marketing purposes. We may share the following personal information with third party ad networks - IP Address, internet or electronic activity, purchasing tendencies, considered purchases, purchase history and possibly other unique online identifiers. We may also share your email, and telephone with a third party for behavioral on-site targeting and email and/or text marketing for SOKAHOME products. If you would like to opt out of this sharing email vip@sokahome.com and follow the directions here.
We use service Providers. We may share Personal Information with our service providers who perform services on our behalf. These service providers are authorized to use your Personal Information only as necessary to provide these services to us.
Providing customer services including fulfilling orders, delivering packages, and communicating with you about your order
Payment processing
Sending, evaluating and improving marketing communications
Selling and marketing our products
Fulfilling subscription services
Conducting research and analysis
Measuring and improving the performance of the Site
Verifying your identity and preventing fraud
Developing and improving SOKAHOME products and services
Registering your Account
Detecting, preventing and remediating fraud or other potentially prohibited or illegal activities *Displaying to Other Users. *The content you post to the Site may be displayed on the Site. Other users of the Site may be able to see some information about you, such as your name if you submit a review. We are not responsible for privacy practices of the other users who will view and use the posted information.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to comply with law enforcement requests and legal process, such as a court order, government request, or subpoena. We may also access, preserve, and disclose your Personal Information, other account information, and content if we believe in good faith that disclosure is necessary to protect yours’, ours’ or others’ rights, property, or safety, or investigate fraud.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. The use of your Personal Information following any of the foregoing events should be governed by the provisions of the Privacy Policy in effect at the time such Personal Information was collected. We may also disclose your Personal Information with your permission.
THIRD PARTY SITES AND SOCIAL MEDIA PLATFORMS
The Site may contain links to other websites and other websites may reference or link to our Site. These other domains and websites are not controlled by us. We encourage our users to read the privacy policies of each and every website and application that they interact with. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
The Site also contains links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our Site. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.
SECURITY OF YOUR INFORMATION
We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We follow generally accepted standards to protect Personal Information submitted to us, both during transmission and once it is received. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.
By using the Site or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an e-mail to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please email us at vip@sokahome.com with the word “privacy” in the subject of the email. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
CHILDREN'S PRIVACY
The Children's Online Privacy Protection Act imposes certain requirements on websites directed at children under 13 that collect information on those children, and on websites that knowingly collect information on children under 13. SOKAHOME is not directed at children under 13, and does not knowingly collect any personal information from children under 13.
SMS PRIVACY
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
CHANGES TO OUR PRIVACY STATEMENT
From time to time, it may be necessary for us to review and revise our privacy statement. We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version of the policy on the SOKAHOME website at www.sokahome.com.
HOW TO CONTACT US IF YOU HAVE A PROBLEM OR COMPLAINT
If you have any queries in relation to this policy or its administration or if you would like more details of the type of personal information SOKAHOME holds, for what purposes, and how we collect, hold, use and disclose that information, please contact SOKAHOME at vip@sokahome.com.
ADDITIONAL INFORMATION
This Policy is part of the Terms of Use of SOKAHOME’s services and any use of the Network is governed by those Terms of Use.
