SHIPPING POLICY

Our first priority is to your pleasant shopping, that is what we work extremely hard to ensure. Our shipping options are straightforward and affordable for all orders to any destination within the contiguous United States. Learn more about our range of shipping and delivery options, and choose the method that’s right for you:11

SHIPPING RATES

Standard Shipping Costs for All Products with Curbside Delivery

1. Orders totaling over US$2,000: Enjoy FREE SHIPPING.
2. For orders totaling between US$1 and $1,999: A nominal fee of only US$99 per order will apply.
3. White gloves service: US$200 per order, available in delivery option at checkout.

TRACKING AND DELIVERY

We exclusively deliver orders to the 48 contiguous states within the USA.

All of our packages are parcel shipments, meaning that your order will arrive in our easy-to-handle boxes in UPS. This also means that you won’t necessarily have to be home to receive them; regardless, you’ll find them delivered right to your doorstep. You can track the date of your estimated delivery via the link sent to you in your shipping confirmation email, or you can sign up for text updates from a link in this same email.

If you have special delivery requests, please contact us as soon as you place the order so we can do our best to accommodate accordingly.

MANUFACTURING TIME

Here’s the deal: we want to send you your SOKAHOME creation as soon as possible but we are not willing to compromise craftsmanship (sorry, we’re not sorry). Remember, everything that comes from us is custom which means we are not pulling it off of a shelf and giving it a quick dust. That being said, if you have a guest coming into town whom you need to impress, let us know and we’ll see what we can do. Please refer to your Order Confirmation email for the most accurate manufacturing time estimate noted in business days.

SHIPPING TIME

It totally depends on where you want us to send it as our Sofa Stork only has so many speeds. As much as we hope you got a chuckle out of that, we know you’re not satisfied so here you go… We ship everything we make from the Sacramento area. Shipping times differ based on the type of shipment and the destination. Assuming there are no earthquakes or snowstorms, a parcel shipment should take about 10-30 business days in transit.

ORDER STATUS & TRACKING

You can log into your account at any time to see your order history and the status of any orders that you have placed. As soon as your order ships, we’ll send you a confirmation email that will contain tracking & carrier information. You will also have the opportunity to sign up for SMS updates on your phone (oh to be alive in the 21st century).

SHIPPING ADDRESS CHANGES

If you need to change your address after placing an order please get in touch with us ASAP to make sure we edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it gets a lot more difficult to reroute it. That being said, we’ll do whatever we can to assist however you may be responsible for rerouting charges.

RECEIVING YOUR ORDER

Please inspect your package as soon as it arrives to ensure it didn’t get beat up on the ride in. We make a valiant effort to prevent this with our specialized packaging but we can’t ever know what goes down between our door and yours. In the event that your SOKAHOME product has incurred damages of any kind, please reach out to us within 48 hours of delivery.

DO I NEED TO KEEP PACKAGING?

If you plan to return your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 14-day return period, original packaging is required for returns. Outside of the first 14 days, returns made without the original packaging may be subject to additional costs, which will be subtracted from your refund.

IN CASE OF DAMAGE OR DEFECT

Take a few deep breaths, pour yourself a drink—light or dark, doesn’t matter, and once you’ve gathered yourself, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths, remember?

Please take care that all damage is reported within 48 hours of delivery to facilitate an easy return. Send us the details via service@sokahome.com .

MISSING PARTS

This should not happen but we all have our days. In the unlikely event that you find your order is missing something, reach out to us as soon as you can so that we can get you what you need as soon as possible. We won’t keep you waiting.

Updated, 1st December,2023.